FAQ
The new process applies only to new orders whose order acknowledgment expressly states confirmation within two business days and charging when confirmed. Earlier orders, and any order acknowledgment that gives a 24-hour cancellation window, keep those original terms.
Are the watches new?
Yes. Every watch is new and personally sourced, with its manufacturer or brand warranty.
How does ordering work?
Order with a temporary card hold. We confirm availability and estimated timing within two business days, then charge your card when confirmed. We email tracking when your watch ships. See all four steps.
When is my card charged?
When we confirm that we can source your watch and provide its estimated timing, we charge your card and proceed with your purchase. No additional reply is needed to proceed. An automated acknowledgment is not sourcing confirmation.
How do I cancel?
You can request cancellation before we confirm availability and capture payment by emailing support@simchawatches.com with your order number.
What if you cannot find the watch?
We cancel the order and release the authorization or refund payment already collected. We never substitute another reference without your agreement.
Can you help with a gift?
Tell us about the person, your budget, and the occasion. Ask before ordering if a specific date matters.
What does shipping cost?
U.S. shipping is free and insured. Timing depends on the reference.
What if shipping is delayed?
If we cannot meet the stated shipment date, we will contact you promptly with the reason and a revised date if available. You may agree to wait or cancel the unshipped order for a prompt refund. If required consent to a delay is not received, we cancel and refund the unshipped order. These protections also apply where the law supplies a shipment deadline; a longer-than-expected sourcing process does not remove them.
Can I return a watch?
After confirmation and payment, your personally sourced watch is final sale for change-of-mind returns or exchanges. This does not limit remedies for damaged, defective, misdescribed, or incorrect goods, or applicable cancellation and refund rights for shipping delays. See our returns policy.