Ordering & Availability
The new process applies only to new orders whose order acknowledgment expressly states confirmation within two business days and charging when confirmed. Earlier orders, and any order acknowledgment that gives a 24-hour cancellation window, keep those original terms.
Your choice. Our search.
Every watch is new and personally sourced for its customer.
1. Place your order
Checkout places a temporary authorization hold on your card, not a completed charge. Your order acknowledgment confirms receipt of your request, not that the watch has been secured.
2. We confirm within two business days
We check availability with our supplier and email confirmation with an estimated dispatch date and delivery window within two business days. If we cannot confirm availability and timing by then, we email a status update and do not collect payment while confirmation is pending.
3. Your card is charged when confirmed
When we confirm that we can source your watch and provide its estimated timing, we charge your card and proceed with your purchase. No additional reply is needed to proceed.
You can request cancellation before we confirm availability and capture payment by emailing support@simchawatches.com with your order number.
If an authorization expires or payment fails, we contact you for a new secure payment authorization. Bank processing determines when a released hold disappears.
4. We send tracking when it ships
Confirmation and payment are not shipment. We mark your order fulfilled when it actually ships and email tracking details.
Buying for a date on the calendar?
Ask us before ordering if a particular date matters. Sourcing and delivery estimates vary by reference and are not guaranteed arrival dates.
If we cannot meet the stated shipment date, we will contact you promptly with the reason and a revised date if available. You may agree to wait or cancel the unshipped order for a prompt refund. If required consent to a delay is not received, we cancel and refund the unshipped order. These protections also apply where the law supplies a shipment deadline; a longer-than-expected sourcing process does not remove them.
After confirmation and payment, your personally sourced watch is final sale for change-of-mind returns or exchanges. This does not limit remedies for damaged, defective, misdescribed, or incorrect goods, or applicable cancellation and refund rights for shipping delays. Read our returns policy.