Terms of Service
Effective date: October 29, 2026
The new process applies only to new orders whose order acknowledgment expressly states confirmation within two business days and charging when confirmed. Earlier orders, and any order acknowledgment that gives a 24-hour cancellation window, keep those original terms.
Simcha Watches is operated by Calibre LLC (“we,” “us,” and “our”). These terms govern purchases through simchawatches.com and your use of the store. Please read them with our privacy policy, shipping policy, and returns policy.
Eligibility
You must be at least 18 and legally able to enter into a purchase agreement. We accept orders for delivery within the United States. Provide accurate contact, billing, and shipping details and keep your account credentials secure.
Our watches and pricing
We sell new watches ordered specifically for each customer. A listing is not a guarantee of immediate availability. Your selected reference and written specifications identify the watch. Screen colors may vary and some photographs are representative. Ask us to clarify any discrepancy before ordering.
Prices are in U.S. dollars. Applicable taxes and the final order total appear at checkout. Our compare-at prices represent the manufacturer's suggested retail price used for the listing; they are not a claim that every retailer charges that price. Other offers may vary.
We may correct errors or decline an order for unavailability, a material pricing or description error, suspected fraud, failed payment, or a delivery restriction. We will tell you and release the authorization or refund collected payment. We will not increase an accepted price without your agreement.
Order, confirmation, and payment
Submitting an order is an offer to purchase. Checkout places a temporary authorization hold on your card, not a completed charge. Your order acknowledgment confirms receipt of your request, not that the watch has been secured.
We check availability with our supplier and email confirmation with an estimated dispatch date and delivery window within two business days. If we cannot confirm availability and timing by then, we email a status update and do not collect payment while confirmation is pending.
When we confirm that we can source your watch and provide its estimated timing, we charge your card and proceed with your purchase. No additional reply is needed to proceed. By placing your order, you authorize collection of the checkout total at that confirmation.
You can request cancellation before we confirm availability and capture payment by emailing support@simchawatches.com with your order number.
If payment fails or the authorization expires, we contact you through a secure payment process. Confirmation is not fulfillment; fulfillment is recorded when the watch actually ships.
Shipping and delays
Shipping is free and insured within the United States. We email tracking when your watch ships. Review your address and make arrangements for any required signature. Delivery estimates are not guarantees. If we cannot meet the stated shipment date, we will contact you promptly with the reason and a revised date if available. You may agree to wait or cancel the unshipped order for a prompt refund. If required consent to a delay is not received, we cancel and refund the unshipped order. These protections also apply where the law supplies a shipment deadline; a longer-than-expected sourcing process does not remove them.
Cancellations, final sale, and problems
You can request cancellation before we confirm availability and capture payment by emailing support@simchawatches.com with your order number. After confirmation and payment, your personally sourced watch is final sale for change-of-mind returns or exchanges. This does not limit remedies for damaged, defective, misdescribed, or incorrect goods, or applicable cancellation and refund rights for shipping delays.
Warranty
Each watch includes its manufacturer or brand warranty under the terms provided for that reference. Coverage and service requirements vary. Keep your warranty documents and proof of purchase. Manufacturer warranty terms do not replace non-waivable rights against the seller.
Website use and intellectual property
Use the site lawfully. Do not submit fraudulent information, interfere with security, attempt unauthorized access, or infringe others’ rights. Original site content belongs to Calibre LLC or its licensors; watch brands and their marks belong to their respective owners. Listing a brand does not by itself imply endorsement or authorized-dealer status.
We take reasonable care with the site but cannot promise uninterrupted or error-free access. Third-party sites have their own terms. We do not exclude liability or remedies that applicable law does not allow us to exclude.
Changes and contact
We may update these terms for future orders by posting a revised effective date. The terms presented for your order apply to that order unless you agree otherwise. If one provision is unenforceable, the remaining provisions continue to apply.
The seller is Calibre LLC, operating as Simcha Watches. For questions or order support, email support@simchawatches.com or use our contact form.