Shipping & Warranty
Effective date: October 29, 2026
The new process applies only to new orders whose order acknowledgment expressly states confirmation within two business days and charging when confirmed. Earlier orders, and any order acknowledgment that gives a 24-hour cancellation window, keep those original terms.
Personally sourced. Fully kept in the loop.
We sell and ship within the United States. Shipping is free and insured on every order.
Your estimated timing
We check availability with our supplier and email confirmation with an estimated dispatch date and delivery window within two business days. If we cannot confirm availability and timing by then, we email a status update and do not collect payment while confirmation is pending. Payment is collected when we confirm your watch and its timing.
Sourcing time depends on the exact reference. A product listing does not mean the watch is held in our own inventory or ready for immediate dispatch. We do not give every model the same delivery estimate.
Tell us about a wedding, bar mitzvah, or other deadline before you order. Estimated arrival dates can change with supplier or carrier conditions and are not guaranteed.
If a shipment is delayed
If we cannot meet the stated shipment date, we will contact you promptly with the reason and a revised date if available. You may agree to wait or cancel the unshipped order for a prompt refund. If required consent to a delay is not received, we cancel and refund the unshipped order. These protections also apply where the law supplies a shipment deadline; a longer-than-expected sourcing process does not remove them.
Tracking and delivery
We mark your order fulfilled and email the carrier and tracking number when your watch ships. A label may be created before the carrier receives the parcel; tracking updates begin after a scan. Shipping may be arranged through our supplier.
Give us a complete, secure delivery address and be available for any required signature or identity check. Contact us promptly if the address needs to change; a change may not be possible once a shipment is underway.
Delivery issues
For a missing parcel, damage, or a watch that differs from your order, contact support@simchawatches.com. Keep all packaging and documents. We will help investigate and arrange the appropriate next steps.
Manufacturer warranty
Your new watch includes its manufacturer or brand warranty. Coverage, duration, activation, documentation, and service requirements vary by reference. Review the warranty supplied with your watch and keep your purchase and warranty documents. We can help you understand the service process.
Warranty coverage is separate from the rights described in our returns policy. Brand names identify the watches we offer and do not by themselves imply sponsorship or authorized-dealer status.