Final Sale & Returns
Effective October 29, 2026
The new process applies only to new orders whose order acknowledgment expressly states confirmation within two business days and charging when confirmed. Earlier orders, and any order acknowledgment that gives a 24-hour cancellation window, keep those original terms.
Personally sourced for you
When we confirm that we can source your watch and provide its estimated timing, we charge your card and proceed with your purchase. No additional reply is needed to proceed.
Cancel before confirmation
You can request cancellation before we confirm availability and capture payment by emailing support@simchawatches.com with your order number.
We release an uncaptured authorization when an order is cancelled. Your bank controls when the pending hold disappears.
Final sale after confirmation and payment
After confirmation and payment, your personally sourced watch is final sale for change-of-mind returns or exchanges. This does not limit remedies for damaged, defective, misdescribed, or incorrect goods, or applicable cancellation and refund rights for shipping delays.
A damaged, defective, or incorrect watch
If something is wrong, contact support@simchawatches.com promptly with your order number, a description of the issue, and photographs if available. Keep the watch, packaging, and documents while we arrange the next steps. Contact us for return instructions before sending anything back; do not send a watch to an address without confirmation.
Final sale does not remove your rights to a remedy for damaged, defective, misdescribed, or incorrect goods. Your non-waivable consumer rights remain protected.
Unavailability and shipping delays
If we cannot supply your watch, we cancel the order and release the hold or refund any collected payment. If we cannot meet the stated shipment date, we will offer the choice to agree to a revised date or cancel the unshipped order for a prompt refund. See our shipping policy.
Approved refunds are returned to the original payment method. Bank processing times vary; we will confirm when the refund is issued.
Simcha Watches is operated by Calibre LLC.